Who we are
Our website address is: https://www.servicecompany.be.
Use of personal data collected
This Privacy Policy aims to inform you about how we use your personal data, for which we meet the strict requirements of the law of December 8, 1992 on the protection of privacy with regard to the processing of personal data, amended by the law of December 11, 1998, and the requirements of the General Data Protection Regulation (GDPR).
Contact details of the data controller and data protection officer
The controller for the purposes of the GDPR, other data protection legislation in the EU Member States and other regulations relevant to data protection is:
The Service Company SRL
Chaussée de Louvain 47,
1410 Waterloo, Belgium
The data protection officer can be contacted at the following address: arnaud@servicecompany.be
Purposes of processing and legal principles governing the processing of your personal data
We collect, process and use your personal data for the following purposes:
- Drawing up and executing contracts
- Distribution of newsletters and product reviews
- Marketing activities, such as prize draws
- Customer service and support
- The provision of media services, e.g. for processing orders for the products and services we offer online.
Article 6(1)(a) of the GDPR serves as the legal basis for processing activities for which we obtain your authorization/consent for a specific processing purpose.
Article 6(1)(b) of the GDPR states that personal data may be processed for the performance of a contract, e.g. when purchasing a product. The same applies to any processing activity that proves necessary for the performance of pre-contractual activities, such as the processing of inquiries regarding products or services.
Article 6(1)(c) of the GDPR applies in cases where we are bound by a legal obligation that requires personal data to be processed, for example to comply with tax obligations.
Article 6, paragraph 1, letter d), of the GDPR states that personal data may be processed to safeguard your vital interests or those of another natural person.
Article 6(1)(f) of the RGPD applies with regard to our legitimate interests, for example when using service providers for the purpose of order fulfilment (e.g. delivery services), when carrying out surveys and statistical analyses or when attempting to log in. Our interest lies in providing you with a user-friendly, attractive and secure website, and in optimizing it to meet our business interests and your expectations.
Duration of storage and routine deletion of personal data
We will only process and store your personal data for as long as is necessary to fulfil the purpose for which we are required to do so by law or regulation. When the purpose ceases to apply or is fulfilled, your personal data will be deleted or restricted. Where data is restricted, it will be deleted as soon as the retention periods imposed by law, statute or contract no longer prevent its deletion, provided that there is no reason to assume that deletion would prejudice your legitimate interests, and provided that such deletion does not involve a disproportionate amount of effort due to the specific nature of the data storage.
Data collection and general information (log files)
Pursuant to Article 6, paragraph 1, letter f) of the RGPD, our website collects, upon each access, a series of general data and information, which are temporarily stored in the log files of a server. A log file is created as part of the automatic connection made by the processing computer system. The following data may be collected:
- Website access (date, time and frequency)
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- How you arrived at the website (landing page, hyperlink, etc.)
- Data transmission volume
- Your browser and browser version
- Your operating system
- The Internet service provider you use
- The IP address that your Internet service provider assigns to your computer when you connect to the Internet.
The collection and storage of this data is necessary for the operation of the website in order to ensure the functionality of the website and to correctly deliver the content of our website. We also use the data to optimize our website and ensure the security of our IT systems. For this reason, data is stored for a maximum of seven days as a technical precaution.
We also use this data for marketing purposes, product reviews, market research and structuring our services to meet demand by creating and analyzing usage profiles under pseudonyms, provided you have not asserted your right to refuse or withdraw your authorization/consent for the use of your data in this way (see notes on your right to object under "Your rights"). This includes the "Remember me" function, which you can also deactivate in your user account.
Cookies, web analytics and social media
We use cookies, web analytics services and social media plugins on our website, for which there is a separate cookie policy.
Processing of personal data when establishing contact, registering and submitting guest orders
a) Establishing contact
When you contact us by telephone, e-mail or via the contact form, the information you provide will be recorded by us, based on Article 6, paragraph 1, letter a), of the RGPD in order to answer your questions. The contact will be logged in order to provide proof of contact, in accordance with legal requirements. Your consent will be obtained for data processing by completing the contact form and reference will be made to this Data Protection Policy. The data collected in this respect will be deleted by us at the end of the interview in question, and when the matter in question has been definitively settled.
b) Registration
On our website, we offer you the option of registering by providing personal data. This data is entered into a data registration form, sent to us and stored by us. Registration is carried out in order to fulfill a contract or carry out pre-contractual activities, and is therefore based on Article 6, paragraph 1, letter b ), of the GDPR.
For the conclusion and execution of contracts, we require contact details that depend on the specific case, e.g. name, delivery address, billing address, e-mail address and information about the payment method you have chosen. We also use your data to update our customer data, for which only relevant data is stored. To avoid typographical errors and to ensure that the products you order actually reach you, we check that your address is complete and correct when entered.
c) Guest orders
You have the option of submitting orders as a guest. If you choose this ordering method, you do not need to register before submitting your order. Please note that you will need to re-enter your details for all future orders.
We collect, process and use the data provided by you for orders as a guest for the purpose of fulfilling the contract in accordance with Article 6, paragraph 1, letter b ), of the GDPR. We store the information you provide for the duration of the processing and execution of your order. Your data is then deleted, unless you decide to activate your customer account within 14 days of placing your order. Data that must be stored in accordance with legal obligations, statutes or contractual retention requirements will be restricted rather than deleted, in order to prevent their use for other purposes.
d) Miscellaneous clauses
On the basis of Article 6, paragraph 1, letters c) and f), of the GDPR, we use and store your personal data and technical information where necessary to prevent or investigate misuse or other unlawful behavior on our website, e.g. to maintain data security in the event of attacks on our IT systems. This may also be done on the basis of orders issued by public authorities or judicial bodies, insofar as we are required to do so by law, as well as to safeguard our rights and interests and to enable us to defend ourselves in court.
Transmission of personal data to third parties
When transferring your personal data, we ensure that the level of security is always as high as possible, which is why your data is only transferred to carefully selected service providers and partner companies bound by contractual obligations. We also pass on your data to organizations that are located in the European Economic Area and are therefore subject to the EU's strict data protection legislation or are bound by a corresponding security standard. The transmission of data to third countries is currently neither carried out nor planned.
a) Transmission among companies affiliated to the Group in accordance with Article 6, paragraph 1, letter b), of the RGPD
We transmit your personal data for the conclusion and performance of contracts relating to the execution of deliveries and services on our website to companies affiliated to the Group, to be stored in central databases and for internal invoicing and accounting purposes of the Group. This is necessary to enable you to use all our services. If you wish to pick up your order at the point of sale, the latter will be informed of your order and will process it. If you contact a point of sale or our customer hotline with questions, complaints or returns, it will also have access to your order data so that it can answer your questions.
b) Transmission to product partners in accordance with Article 6(1)(b) of the RGPD
As part of the services and products we offer on our website, we collaborate with various partner companies for certain product groups. If you order products from these partners, we will pass on the personal data you provide during registration and, if further purchases are made, your additional personal data specified under "My account" for the conclusion and performance of contracts (in particular your e-mail address, delivery address and billing address). Your contractual partner will be specified on the relevant product pages, in the General Terms and Conditions of Sale and in the legal notice. Please note that your contractual partner is itself responsible for its own data security precautions and that additional or different Privacy Policies may apply to these product pages.
c) Transmission to service partners in accordance with Article 6, paragraph 1, letters b) and f), of the GDPR.
For the operation and optimization of our website and for the performance of contracts, we commission various service companies to act on our behalf, e.g. to provide centralized IT services, host our website, process payments and ship products, install equipment or distribute newsletters. We pass on the information required for the respective purposes to these service partners (e.g. name, address).
Some of these companies (bpost SA under public law) act on our behalf in processing and fulfilling orders and are therefore only authorized to use the data provided in accordance with our instructions. In this case, we are legally obliged to ensure that the companies we use take adequate precautions with regard to data security. We therefore agree specific data security measures with these companies and monitor these measures on a regular basis.
When the products to be shipped are large and heavy, your order will be shipped via a service provider such as DHL Global Forwarding, UPS or DPD Belgium. These service providers will receive information from us, such as the e-mail address you provided with your order, to enable them to arrange a specific delivery time with you.
Contrary to the requirements for external processing, we pass on data to third parties in the following cases for the performance of the contract, in which these parties are themselves responsible for the use of this data:
- In the case of product dispatch, data is passed on to logistics companies or the postal service provider specified in the order.
- For payment of the products ordered, the data is transmitted to the payment organization or financing bank indicated in the order. When a credit card is used as a method of payment, a transaction-based security check will be carried out with the help of payment organizations such as Atos Worldline, Ingenico, Verifone, Bancontact, Master Card, PayPal and VISA in order to prevent credit card fraud.
As far as payment is concerned, we do not collect or store payment information such as credit card numbers or account details. This information is transmitted solely and directly to the payment organization in question. When a credit card is used as a payment method, one exception is the "pseudo card number". To save you having to re-enter your credit card details each time you make a payment, a pseudo card number is stored in your customer account. This pseudo card number is only used to pay for products and services on our website, ordered under your customer account, and is not identical to your credit card number.
d) Transmission to other third parties in accordance with Article 6, paragraph 1, letters c) and f), of the RGPD
Finally, we may transmit your data to third parties or government bodies in accordance with current data protection legislation if we are legally obliged to do so (e.g. on the basis of an order from a public authority or judicial body) or if we are entitled to do so (e.g. because it is necessary for the investigation of criminal activities or to assert and enforce our rights and interests).
Conversion tracking with Facebook's visitor action pixel
We use the 'visitor action pixel' from Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, United States ("Facebook") to measure the effectiveness of online marketing measures. This tool enables us to track users' actions after viewing and/or clicking on a Facebook ad and then placing an order. This enables us to record the effectiveness of Facebook ads for statistical and market research purposes. The data collected remains anonymous, which means that we can neither see the personal data of individual users, nor associate it with other information about a user.
However, this data is stored and processed by Facebook. Facebook is able to link the behavior of users who have clicked on an ad in the Facebook member area and have been redirected to our websites. By using cookies, i.e. text files stored on your computer, Facebook is able to recognize the user in the Facebook member area and use the data for its own advertising purposes, e.g. targeted advertising, in accordance with Facebook's Data Use Policy. This only applies to users who have a Facebook account and are logged into the Facebook membership area. Users who are not Facebook members are not affected by this data processing.
Your rights
Bien sûr, vous avez des droits en ce qui concerne la collecte de vos données et nous avons le plaisir de vous en informer ici. Si vous souhaitez exercer l’un des droits suivants gratuitement, il vous suffit de nous envoyer un message. Vous pouvez utiliser les coordonnées suivantes, sans supporter aucun autre coût que ceux appliqués par votre prestataire de communications pour transmettre le message :
– Par email : arnaud@servicecompany.be
– Par la poste : The Service Company, Chaussée de Louvain 47, 1410 Waterloo, Belgique
Pour votre propre sécurité, nous nous réservons le droit d’obtenir d’autres informations nécessaires pour confirmer votre identité en répondant à une demande existante. Si une identification n’est pas possible, nous nous réservons également le droit de refuser de répondre à votre demande.
a) Droit à l’information
Vous avez le droit de nous demander des informations sur les données à caractère personnel enregistrées à votre sujet.
b) Droit de rectification
Vous avez le droit de demander à ce que les données à caractère personnel enregistrées à votre sujet soient immédiatement rectifiées et/ou complétées.
c) Droit de limiter le traitement
Vous avez le droit de demander que le traitement de vos données à caractère personnel soit limité si vous contestez l’exactitude des données enregistrées à votre sujet, si le traitement est illicite et si nous n’avons plus besoin des données, mais que vous ne souhaitez pas que les données soient effacées et que vous faites cette demande pour faire valoir, exercer ou défendre des droits légaux, ou si vous avez communiqué votre objection à leur traitement.
d) Droit d’effacement
Vous avez le droit de demander l’effacement de vos données à caractère personnel stockées par nos soins, à moins que la rétention des données ne soit nécessaire pour la liberté d’expression, la liberté d’information, pour satisfaire à une obligation légale, pour des raisons d’intérêt public, pour faire valoir ou vous défendre contre des revendications légales ou pour exercer des droits légaux.
e) Droit à l’information
Si vous avez fait valoir votre droit de rectification, d’effacement ou de limiter le traitement, nous informerons tous les destinataires de vos données à caractère personnel de la façon dont ces données ont été rectifiées, effacées ou sont à présent soumises à des limitations de traitement, à moins qu’il soit impossible de le faire ou que cela n’implique un effort disproportionné.
f) Droit à la portabilité des données
Vous avez le droit à ce qu’une copie des données que vous nous avez fournies vous soit envoyée ou soit envoyée à un tiers selon un format structuré, standardisé et lisible par machine. Si vous demandez que les données soient envoyées directement à un autre responsable du traitement, cet envoi ne sera effectué que s’il est techniquement réalisable.
g) Droit d’objection
Si vos données à caractère personnel sont traitées sur la base d’intérêts légitimes conformément à l’article 6, paragraphe 1, lettre f), du RGPD, vous avez le droit de vous opposer au traitement à tout moment, conformément à l’article 21 du RGPD.
h) Droit de retrait du consentement/de l’autorisation
Vous avez le droit de retirer votre autorisation/consentement pour la collecte des données à tout moment, avec effet futur. Les données collectées avant que le retrait ne prenne légalement effet ne sont pas affectées. Nous espérons que vous comprenez que le traitement de votre retrait peut prendre un certain temps pour des raisons techniques et que vous pouvez continuer de recevoir des messages pendant ce temps.
i) Droit de soumettre une plainte à une autorité réglementaire
Si le traitement de vos données à caractère personnel viole la législation en matière de protection des données, ou si vos droits de protection des données ont été violés d’une quelconque autre façon, vous pouvez soumettre une plainte auprès de l’autorité réglementaire.
La manière la plus facile et la plus commode d’exercer vos droits de rectification et d’effacement est de vous connecter à votre compte client et d’éditer ou supprimer directement les données qui y sont enregistrées. Veuillez noter qu’une fois vos données supprimées, vous n’aurez plus accès aux services de nos partenaires de produits par le biais de notre site web. Cela peut également inclure des services de re-téléchargement. Par conséquent, veuillez sauvegarder vos données avant de faire valoir votre droit d’effacement. Les données qui doivent être stockées conformément aux obligations légales, aux statuts ou aux exigences de rétention contractuelles seront limitées au lieu d’être effacées, afin d’empêcher leur utilisation à d’autres fins.
Vous avez le droit de déposer une plainte concernant l’utilisation de vos données à caractère personnel auprès du DPO de TSC (The Service Company SRL).
Vous pouvez aussi porter une plainte auprès de l’APD (Autorité de protection des données) :
Rue de la Presse 35, 1000 Bruxelles
contact@apd-gba.be
Data protection in connection with application documents and procedures
We collect and process applicants' personal data for the purpose of carrying out application procedures. A Privacy Policy is in place for this purpose.
Links to other company websites
Our website contains links to the websites of other companies. We are not responsible for the data security precautions taken by other websites accessible via these links. Please check the privacy policies of these external websites.
Changes to the privacy policy
In order to ensure that our privacy policy complies with legal requirements at all times, we reserve the right to make changes at any time. This also applies when the privacy policy needs to be modified to incorporate new or revised products or services.
Version: January 2021, Version 1.0