Who are we?
Our website address is https://www.servicecompany.be.
Use of personal data collected
Duration of storage and routine deletion of personal data
We will only process and store your personal data for as long as is necessary to fulfil the purpose for which we are required to do so by law or regulation. When the purpose ceases to apply or is fulfilled, your personal data will be deleted or restricted. Where data is restricted, it will be deleted as soon as the retention periods imposed by law, statute or contract no longer prevent its deletion, provided that there is no reason to assume that deletion would prejudice your legitimate interests, and provided that such deletion does not involve a disproportionate amount of effort due to the specific nature of the data storage.
Data collection and general information (log files)
Cookies, web analysis services and social media
Processing of personal data when establishing contact, registering and submitting guest orders
Transmission of personal data to third parties
When transmitting your personal data, we ensure that the level of security is always as high as possible, which is why your data is only transmitted to carefully selected service providers and partner companies who are bound by contractual obligations. We also pass on your data to organisations that are located in the European Economic Area and are therefore subject to the EU's strict data protection legislation or are bound by a corresponding security standard. The transfer of data to third countries is not currently carried out or planned.
d) Transmission to other third parties in accordance with Article 6, paragraph 1, letters c) and f), of the RGPD
Finally, we may transmit your data to third parties or government bodies in accordance with current data protection legislation if we are legally obliged to do so (e.g. on the basis of an order from a public authority or judicial body) or if we are entitled to do so (e.g. because it is necessary for the investigation of criminal activities or to assert and enforce our rights). Finally, we may pass on your data to third parties or government bodies in accordance with current data protection legislation if we are legally obliged to do so (e.g. on the basis of an order from a public authority or a court) or if we are entitled to do so (e.g. because it is necessary for the investigation of criminal activities or to assert and enforce our rights and interests).
Conversion tracking with Facebook's visitor action pixel
We use the 'visitor action pixel' from Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, United States ("Facebook") to measure the effectiveness of online marketing measures. This tool enables us to track the actions of users after they have viewed and/or clicked on a Facebook ad and then placed an order. This enables us to record the effectiveness of Facebook ads for statistical and market research purposes. The data collected remains anonymous, which means that we can neither see the personal data of individual users nor associate it with other information about a user.
However, this data is stored and processed by Facebook. Facebook is able to link the behaviour of users who have clicked on an advertisement in the Facebook member zone and have been redirected to our websites. By using cookies, i.e. text files stored on your computer, Facebook is able to recognise the user in the Facebook member area and use the data for its own advertising purposes, e.g. targeted advertising, in accordance with Facebook's Data Use Policy. This only applies to users who have a Facebook account and are logged into the Facebook membership area. Users who are not Facebook members are not affected by this data processing.
Of course, you have rights with regard to the collection of your data and we are pleased to inform you of these here. If you wish to exercise any of the following rights free of charge, simply send us a message. You can use the following contact details, without incurring any costs other than those applied by your communications provider to transmit the message:
- By email : firstname.lastname@example.org
- By post: The Service Company, Chaussée de Louvain 47, 1410 Waterloo, Belgium
For your own security, we reserve the right to obtain other information necessary to confirm your identity when responding to an existing request. If identification is not possible, we also reserve the right to refuse to respond to your request.
a) Right to information
You have the right to ask us for information about the personal data stored about you.
b) Right of rectification
You have the right to request that the personal data stored about you be rectified and/or completed immediately.
c) Right to restrict processing
You have the right to request that the processing of your personal data be restricted if you dispute the accuracy of the data stored about you, if the processing is unlawful and if we no longer need the data, but you do not wish the data to be deleted and you are making this request in order to assert, exercise or defend legal claims, or if you have communicated your objection to their processing.
d) Right to erasure
You have the right to request the erasure of your personal data stored by us, unless the retention of the data is necessary for freedom of expression, freedom of information, to comply with a legal obligation, for reasons of public interest, to assert or defend against legal claims or to exercise legal rights.
e) Right to information
If you have exercised your right to rectification, erasure or restriction of processing, we will inform all recipients of your personal data of how the data has been rectified, erased or is now subject to restrictions on processing, unless it is impossible to do so or would involve a disproportionate effort.
f) Right to data portability
You have the right to have a copy of the data you have provided to us sent to you or to a third party in a structured, standardised and machine-readable format. If you request that the data be sent directly to another controller, this will only be done if it is technically feasible.
g) Right to object
If your personal data is processed on the basis of legitimate interests in accordance with Article 6(1)(f) of the GDPR, you have the right to object to the processing at any time in accordance with Article 21 of the GDPR.
h) Right to withdraw consent/authorisation
You have the right to withdraw your authorisation/consent for the collection of data at any time, with future effect. Data collected prior to the withdrawal taking legal effect will not be affected. We hope you understand that processing your withdrawal may take some time for technical reasons and that you may continue to receive messages during this time.
i) Right to submit a complaint to a regulatory authority
If the processing of your personal data violates data protection legislation, or if your data protection rights have been violated in any other way, you may submit a complaint to the regulatory authority.
The easiest and most convenient way to exercise your rights of rectification and deletion is to log in to your customer account and directly edit or delete the data stored there. Please note that once your data has been deleted, you will no longer have access to the services of our product partners via our website. This may also include re-download services. Therefore, please back up your data before exercising your right to deletion. Data that must be stored in accordance with legal obligations, statutes or contractual retention requirements will be restricted rather than erased to prevent its use for other purposes.
You have the right to lodge a complaint about the use of your personal data with the DPO of TSC (The Service Company SRL).
You can also lodge a complaint with the DPA (Data Protection Authority):
Rue de la Presse 35, 1000 Brussels
Data protection in relation to application documents and procedures
Links to the websites of other companies
Our website contains links to the websites of other companies. We are not responsible for the data security precautions taken by other websites accessible via these links. Please check the privacy policies of these external websites.
Changes to the privacy protection policy
Version: January 2021, Version 1.0